A Senior Sales Engineer Primary Responsibilities Include,

1. Technical Expertise: Possess A Strong Understanding Of The Technical Aspects Of Machine Tools, Industrial Machinery, CNC Machines, And Plastic Injection Molding Machines. This Allows Them To Explain Features, Functionalities, And Benefits To Potential Customers
2. Solution Selling: Identify Customer Needs And Translate Them Into Technical Solutions Using The Appropriate Machinery From Your Companys Offerings
3. Customer Presentations & Demonstrations: Effectively Present And Demonstrate The Capabilities Of Your Machines, Addressing Technical Questions And Concerns
4. Proposal Development: Contribute To Creating Technical Proposals Tailored To Specific Customer Requirements
5. Sales Support: Collaborate With The Sales Team Throughout The Sales Cycle, Providing Technical Expertise During Negotiations And Closing Deals.
6. Lead Generation: May Take On A More Active Role In Identifying And Qualifying Potential Customers.
7. Mentorship: Provide Guidance And Support To Junior Sales Engineers.
8. Complex Deals: Handle More Complex Sales Opportunities That Require In-depth Technical Knowledge And Negotiation Skills.
9. Sales Team Leadership: Oversee the performance of a team of Sales Engineers or other sales representatives within a specific area or territory.
10. Sales Strategy & Planning: Develop and implement sales strategies for their assigned area, aligning with overall company goals.
11. Coaching & Motivation: Coach and motivate their team to achieve sales targets.
12. Recruiting & Training: May be involved in recruiting and training new sales personnel.
13. Performance Management: Track and evaluate the performance of their team members

Quality/Skills Required:

1. Good Communication Skills
2. Good Technical Knowledge On The Machine Tools, Production Engineering, Manufacturing, Industrial Machines And Accessories
3. Prospecting And Lead Generation
4. Negotiation Skills
5. Objection Handling
6. Solution Selling
7. Relationship Building
8. Time Management And Organization

Area/Assistant Service Manager responsibilities include,

1. Technical Expertise: Possess a strong understanding of the mechanical and electrical systems of the various machine tools they service.
   
2. Customer Service: Provide excellent customer service by effectively communicating with clients, understanding their needs, and ensuring their satisfaction with the service provided.
3. Documentation: Accurately document service calls, repairs performed, and parts replaced.
4. Mentorship: Provide guidance and support to junior Service Engineers.
5. Technical Training: May be involved in training new service engineers on specific machines or service procedures.
6. Team Leadership: Oversee the performance of a team of Service Engineers within a specific area or territory.
7. Service Scheduling: Schedule service calls for their team, ensuring efficient allocation of resources and timely customer service.
8. Performance Management: Track and evaluate the performance of their team members, providing feedback and coaching for improvement.
9. Inventory Management: Maintain an adequate inventory of parts and supplies to support service calls.
10. Customer Relationship Management: Build and maintain positive relationships with key customers.

Quality/Skills Required:

1. Machine Tool Knowledge
2. Troubleshooting Skills
3. Electrical And Mechanical Skills
4. Repair Skills
5. Problem-Solving Skills
6. Customer Service
7. Safety
8. Computer Literacy

A sales Engineers primary responsibility includes,

1. Technical Expertise: Possess a strong understanding of the technical aspects of machine tools, industrial machinery, CNC machines, and plastic injection molding machines. This allows them to explain features, functionalities, and benefits to potential customers.
2. Solution Selling: Identify customer needs and translate them into technical solutions using the appropriate machinery from your companys offerings.
3. Customer Presentations & Demonstrations: Effectively present and demonstrate the capabilities of your machines, addressing technical questions and concerns.
4. Proposal Development: Contribute to creating technical proposals tailored to specific customer requirements.
5. Sales Support: Collaborate with the sales team throughout the sales cycle, providing technical expertise during negotiations and closing deals.

Qualities/Skills Required:

1. Good Communication Skills
2. Good technical knowledge on the machine tools, production engineering, manufacturing, industrial machines and accessories
3. Prospecting and Lead generation
4. Negotiation skills
5. Objection handling
6. Solution selling
7. Relationship building
8. Time management and organization

A Sales Manager Primary Responsibilities Include,

• Technical Expertise: Possess A Strong Understanding Of The Technical Aspects Of Machine Tools, Industrial Machinery, CNC Machines, And Plastic Injection Molding Machines. This Allows Them To Explain Features, Functionalities, And Benefits To Potential Customers
• Solution Selling: Identify Customer Needs And Translate Them Into Technical Solutions Using The Appropriate Machinery From Your Companys Offerings
• Customer Presentations & Demonstrations: Effectively Present And Demonstrate The Capabilities Of Your Machines, Addressing Technical Questions And Concerns
• Proposal Development: Contribute To Creating Technical Proposals Tailored To Specific Customer Requirements
• Sales Support: Collaborate With The Sales Team Throughout The Sales Cycle, Providing Technical Expertise During Negotiations And Closing Deals.
• Lead Generation: May Take On A More Active Role In Identifying And Qualifying Potential Customers.
• Mentorship: Provide Guidance And Support To Junior Sales Engineers.
• Complex Deals: Handle More Complex Sales Opportunities That Require In-depth Technical Knowledge And Negotiation Skills.
• Sales Team Leadership: Oversee The Performance Of A Team Of Sales Engineers Or Other Sales Representatives Within A Specific Area Or Territory.
• Sales Strategy & Planning: Develop And Implement Sales Strategies For Their Assigned Area, Aligning With Overall Company Goals.
• Coaching & Motivation: Coach And Motivate Their Team To Achieve Sales Targets.
• Recruiting & Training: May Be Involved In Recruiting And Training New Sales Personnel.
• Performance Management: Track And Evaluate The Performance Of Their Team Members
• Overall Sales Leadership: Provide overall leadership and direction for the entire sales team, which might include multiple Area/Assistant Sales Managers and inpidual Sales Engineers.
• Sales Forecasting & Budgeting: Develop sales forecasts and budgets for the company.
• Sales Strategy Development: Lead the development and implementation of overall sales strategies.
• Customer Relationship Management: Build and maintain relationships with key clients.
• Performance Analysis: Analyze sales performance data and identify areas for improvement.

Quality/Skills Required:

• Good Communication Skills
• Good Technical Knowledge On The Machine Tools, Production Engineering, Manufacturing, Industrial Machines And Accessories
• Prospecting And Lead Generation
• Negotiation Skills
• Objection Handling
• Solution Selling
• Relationship Building
• Time Management And Organization

A Senior Sales Engineer Primary Responsibilities include,

1. Technical Expertise: Possess a strong understanding of the technical aspects of machine tools, industrial machinery, CNC machines, and plastic injection molding machines. This allows them to explain features, functionalities, and benefits to potential customers
2. Solution Selling: Identify customer needs and translate them into technical solutions using the appropriate machinery from your companys offerings
3. Customer Presentations & Demonstrations: Effectively present and demonstrate the capabilities of your machines, addressing technical questions and concerns
4. Proposal Development: Contribute to creating technical proposals tailored to specific customer requirements
5. Sales Support: Collaborate with the sales team throughout the sales cycle, providing technical expertise during negotiations and closing deals.
6. Lead Generation: May take on a more active role in identifying and qualifying potential customers.
7. Mentorship: Provide guidance and support to junior Sales Engineers.
8. Complex Deals: Handle more complex sales opportunities that require in-depth technical knowledge and negotiation skills.

Qualities/Skills Required:

1. Good Communication Skills
2. Good Technical Knowledge On The Machine Tools, Production Engineering, Manufacturing, Industrial Machines And Accessories
3. Prospecting And Lead Generation
4. Negotiation Skills
5. Objection Handling
6. Solution Selling
7. Relationship Building
8. Time Management And Organization

Job Description

1. Field Service: Perform routine maintenance, troubleshooting, and repairs on-site at customer locations. This includes diagnosing problems, replacing defective parts, and performing calibrations.
2. Technical Expertise: Possess a strong understanding of the mechanical and electrical systems of the various machine tools they service.
3. Customer Service: Provide excellent customer service by effectively communicating with clients, understanding their needs, and ensuring their satisfaction with the service provided.
4. Documentation: Accurately document service calls, repairs performed, and parts replaced.
5. Preventative Maintenance: Perform preventative maintenance procedures to identify and address potential issues before they cause downtime.
6. Complex Repairs: Handle more complex repairs that require advanced troubleshooting skills and knowledge.
7. Mentorship: Provide guidance and support to junior Service Engineers.
8. Technical Training: May be involved in training new service engineers on specific machines or service procedures.
   

Quality/Skills Required

1. Machine Tool Knowledge
2. Troubleshooting Skills
3. Electrical And Mechanical Skills
4. Repair Skills
5. Problem-Solving Skills
6. Customer Service
7. Safety
8. Computer Literacy

Service Engineer:

Field Service: Perform routine maintenance, troubleshooting, and repairs on-site at customer locations. This includes diagnosing problems, replacing defective parts, and performing calibrations.

Technical Expertise: Possess a strong understanding of the mechanical and electrical systems of the various machine tools they service.

Customer Service: Provide excellent customer service by effectively communicating with clients, understanding their needs, and ensuring their satisfaction with the service provided.

Documentation: Accurately document service calls, repairs performed, and parts replaced.

Preventative Maintenance: Perform preventative maintenance procedures to identify and address potential issues before they cause downtime.

Quality/Skills Required

1. Machine Tool Knowledge
2. Troubleshooting Skills
3. Electrical and Mechanical Skills
4. Repair Skills
5. Problem-Solving Skills
6. Customer Service
7. Safety
8. Computer Literacy

A Service Manager main job responsibility include,

1. Team Leadership: Oversee the performance of a team of Service Engineers within a specific area or territory.
2. Service Scheduling: Schedule service calls for their team, ensuring efficient allocation of resources and timely customer service.
3. Performance Management: Track and evaluate the performance of their team members, providing feedback and coaching for improvement.
4. Inventory Management: Maintain an adequate inventory of parts and supplies to support service calls.
5. Customer Relationship Management: Build and maintain positive relationships with key customers.
6. Overall Service Leadership: Provide overall leadership and direction for the entire service department, which might include multiple Area/Assistant Service Managers and individual Service Engineers.
7. Service Strategy & Planning: Develop and implement service strategies to optimize service delivery and customer satisfaction.
8. Budget Management: Manage the service departments budget, including parts, labor, and travel costs.
9. Performance Analysis: Analyze service performance data to identify areas for improvement and implement process improvements.
10. Vendor Management: Manage relationships with vendors who supply parts and support services.

Quality Skills Required

1. Machine Tool Knowledge
2. Troubleshooting Skills
3. Electrical And Mechanical Skills
4. Repair Skills
5. Problem-Solving Skills
6. Customer Service
7. Safety
8. Computer Literacy

A PLC Engineers main job responsibilities include,

• PLC Programming: Develop, implement, and maintain PLC programs using industry-standard software.
• Troubleshooting: Diagnose and troubleshoot electrical and control system issues to ensure optimal equipment performance.
• Project Management: Collaborate with project teams to define requirements, develop technical specifications, and meet project deadlines.
• Documentation: Create and maintain comprehensive technical documentation, including design drawings, wiring diagrams, and operating manuals.
• Continuous Improvement: Identify opportunities for process improvement and implement innovative solutions to enhance efficiency and productivity.

Preferred Skills:

• Proficiency in PLC programming languages (e.g., ladder logic, function block diagram).
• Strong knowledge of industrial communication protocols.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills. 
• A commitment to safety and quality.
• Experience with specific PLC brands and software.
• Knowledge of motion control, or process control systems.
• Experience with cybersecurity measures for industrial control systems.

A Service Co-Ordinator main job responsibilities include,

• Customer Interaction: Handling customer inquiries, complaints, and requests in a timely and professional manner.
• Relationship Building: Establishing and maintaining positive relationships with customers to foster loyalty and satisfaction.
• Problem Resolution: Identifying and resolving customer issues, ensuring their needs are met.
• Scheduling: Creating and managing service schedules based on customer requests, technician availability, and service priorities.
• Dispatching: Assigning technicians to specific service calls, providing them with necessary information and instructions.
• Inventory Management: Ensuring adequate levels of spare parts, equipment, and supplies are maintained to support service operations.