Service And Support

24/7 Dedicated customer support

At STM, providing exceptional customer support is our top priority. We are dedicated to delivering outstanding service through our extensive nationwide sales and service network. With touchpoints in 18 cities across India, STM ensures that our customers receive the support they need, wherever they are. We pride ourselves on our timely, quick responses, covering all regions of India, and our commitment to being responsible and most customer-friendly.

+91 95009 95006

Enquiry Form

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24/7 Dedicated customer support

At STM, providing exceptional customer support is our top priority. We are dedicated to delivering outstanding service through our extensive nationwide sales and service network. With touchpoints in 18 cities across India, STM ensures that our customers receive the support they need, wherever they are. We pride ourselves on our timely, quick responses, covering all regions of India, and our commitment to being responsible and most customer-friendly.

+91 95009 95006
  • Site readiness visit before installation – STM Engineers visit a customer’s factory before installing to analyse the site readiness and prepare the factory for installation.
  • Installation & commissioning – After readiness of site is assessed, STM Engineers install machinery and commissions the product.
  • Application & controller training – Our services do not end there, after installation STM Engineers offer application and controller training to the factory staff and answer queries on the functionality of the product.
  • Tooled up support based on the order – STM Engineers are available to support customers with regards to fixing the machine.
  • Periodical maintenance training to operators – STM offers periodical maintenance training to operators of the machine to minimise downtime, to increase production and overall promote goodwill between STM and customers.
  • Preventive maintenance – At STM, we believe that even before a problem arises there are many things that can be done to prevent damage or dysfunction in a machine. Our regular checks and maintenance training to operators ensures that the machines are running well, and production is constant throughout the year.
  • Technical guidance over phone call to save machine idle time – STM offers prompt guidance to customers over the phone to save machine idle time and offer customers valuable information during crucial working hours.

Technical Training

STM’s technology centers are located at Chennai and Faridabad. Our technology centres have a selection of machines with which customers receive expert guidance. It is also a place where STM representatives create awareness on effective utilization of machines.

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